Returns and Complaints Policy

J'ADORE INSTYTUT ensures the highest quality of services provided and products sold. Below are the guidelines regarding returns and complaints.

Services

In accordance with applicable regulations, services (beauty treatments, massages, treatment packages) are non-refundable once performed. If you are not fully satisfied with the service provided, please contact us within 7 days of the treatment date – we will review each case individually.

Gift Vouchers and Packages

Gift vouchers and treatment packages purchased in the online store or salon are valid for 6 months from the date of purchase. Vouchers cannot be exchanged for cash. If you are unable to use your voucher before its expiration date, please contact us – we will do our best to find a solution.

Cosmetic Products

Cosmetic products may be returned within 14 days of the purchase date, provided that:

• the product is unused and in its original packaging,
• the packaging is intact and undamaged,
• proof of purchase (receipt or invoice) is included with the return.

Products that cannot be returned after opening due to hygiene reasons (e.g., creams, serums) are excluded from the right of return once the packaging has been opened.

Complaints

Complaints are accepted within 14 days of the product purchase date or service delivery. A complaint can be submitted:

• in person at any J'ADORE INSTYTUT salon,
• by email to: kontakt@jadoreinstytut.com,
• by phone at: +48 22 100 50 00.

Complaints are processed within 14 business days.

Return Procedure

To initiate a return, please contact our salon. Refunds will be issued using the same payment method used for the purchase, within 5–10 business days of return approval.